Frequently Asked Questions
Everything you need to know about your XPPen India experience.
What is the standard delivery timeline for orders within India?
We typically process orders within 24-48 hours. Shipping usually takes 3 to 7 business days depending on your location, with major metro cities receiving deliveries faster.
Does XPPen India provide a warranty on drawing tablets and displays?
Yes, all our official products come with a 1-year limited warranty covering manufacturing defects. Please ensure you register your product on our website to facilitate easy service.
What payment methods are accepted on the store?
We accept a wide range of secure payment options including UPI, Credit/Debit Cards (Visa, MasterCard, RuPay), Net Banking, and popular digital wallets.
Can I return my product if I change my mind?
We offer a 7-day return policy for unused products in their original packaging. Please contact our support team to initiate a return request if the product remains sealed.
Are the drivers compatible with both Windows and macOS?
Absolutely. XPPen tablets are designed to be cross-platform compatible, supporting Windows 7/8/10/11, macOS 10.10 and above, and even certain Android and Linux versions.
How can I track my shipment once it is dispatched?
Once your order is shipped, you will receive an email and SMS containing a unique tracking ID and a link to the courier partner's portal to monitor your package in real-time.